PRIVACY & DATA PROTECTION POLICY

The purpose of this Privacy Policy is to inform you in a transparent manner about how Ferret Vigne collects, uses, stores, and protects your personal data, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés).

1. Data Controller

The data controller for the personal data collected on the website www.ferretvigne.fr and during your stays is:

• Identity: Cécile SÈBE / FERRET VIGNE
• Address: 11 Avenue du Muscat - La Vigne, 33970 LÉGE-CAP-FERRET
• Contact Email: cecile.sebe@gmail.com

2. What Data Do We Collect and When?

We only collect information that is necessary to provide you with the best possible service and to ensure the smooth running of your stay. This data is collected when:

• You make an inquiry or a booking on our website, or by email / telephone.
• You use our concierge service or request our assistance in organizing your activities in Cap Ferret.

The types of data collected include:

• Identification data: Last name, first name, title.
• Contact details: Email address, phone number, postal address.
• Stay-related information: Dates of stay, number of guests, special requests (dietary requirements, specific concierge requests).
• Payment data: Information required to guarantee or settle the payment for nights and services (these bank details are managed securely).

3. Why Do We Process Your Data (Purposes) and on What Legal Grounds?

We process your data for specific and legitimate reasons:

• Performance of a contract (your stay): To record your reservation, process your payments, prepare for your arrival, welcome you, and provide you with our personalized concierge service.
• Legal obligation: For invoicing and maintaining our accounting records.
• Legitimate interest: To respond to your contact requests, continuously improve our services based on your feedback, or occasionally send you updates about life at the house, unless you object.

4. Who Has Access to Your Data?

Your personal data is strictly confidential. It is never sold, rented, or transferred to third parties for commercial purposes.

Access to your data is strictly limited to:

• Ourselves: The owners of Ferret Vigne, for the daily management of your stay.
• Our technical subcontractors: Our secure service providers who are essential to the operation of our business (notably our online booking system Misterbooking, our secure payment solution, or our web host). These subcontractors are also bound by GDPR obligations.

5. How Long Is Your Data Kept?

We retain your data only for as long as necessary to fulfill the purposes for which it was collected:

• Booking and customer data: Retained in our active database for a period of 3 years from the date of your last contact or stay, then archived if necessary to comply with our accounting and tax obligations (legal requirement of 10 years for invoices).
• Banking data: Deleted as soon as the transaction or booking guarantee is no longer required, unless otherwise agreed by you.

6. Your Rights

In accordance with European regulations, you have comprehensive rights regarding your personal data. You may request to exercise them at any time:

• Right of access: To obtain a copy of the personal data we hold about you.
• Right to rectification: To request the correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): To request the deletion of your data, within the limits of legal retention obligations.
• Right to object or restrict processing: To object to or restrict certain processing of your data (for example, opting out of receiving informational emails from us).

To exercise any of your rights, simply send an email to: cecile.sebe@gmail.com. We will process your request within a maximum period of one month.

If, after contacting us, you feel that your rights are not being respected, you have the right to lodge a complaint with the CNIL (French National Commission for Information Technology and Civil Liberties) via their website (www.cnil.fr).